The latest Windows OS comes with a Fingerprint Reader. You can use this feature to log in to your Windows PC via fingerprint. In laymen’s terms, the feature lets you use biometric credentials to access your Windows PC. You can enable this feature by heading towards Settings > Account > Sign-in options > Fingerprint recognition (Windows Hello). But while accessing this feature, users are reported to face the following message. The problem mainly occurs due to hardware issues or corrupted device drivers.
We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint
Below is a list of all the effective solutions to try if you face We couldn’t find a fingerprint scanner compatible with Windows Hello Fingerprint when you try to set it up. Now let’s check out all the solutions in detail.
1] Check Windows Services
The first solution you can try in the situation is to configure some settings in Windows Services. Here are the steps you need to follow. Reboot the system to save the changes. You need to also make sure Windows Biometric Service is running correctly. To do so, follow the below steps. Check if you’re still facing the problem. If not, you are good to go. But in case the problem continues, try the next solution on the list. Read: Biometric missing or Uninstalled Biometric device using Device Manager
2] Roll Back Driver
There can be a possibility that there is some issue with the current driver update. If this is the case, you will have to roll back the driver to solve the problem. Below are the steps to do it. Check if it solves the issue. If not, try the next solution on the list.
3] Update the Driver
The next thing you can try in the situation is to download the latest driver update. You can update the driver by following the below steps. Follow the on-screen instructions to download the latest update. See: Windows Hello PIN Remove button greyed out
4] Check if Biometric Device is enabled in BIOS
Windows lets you manually enable or disable Biometric Device in the BIOS. If the featured is disabled, you are most likely to face the problem in the question. You will have to enable the option to fix the problem. Here’s how.
Read: Windows Hello not working in Windows
How do I fix Windows Hello this fingerprint is currently unavailable?
One of the best ways to get rid of this fingerprint is currently unavailable problem is to disable the fingerprint driver. You can do it by following these steps: Open Device Manager > Biometric Device > Fingerprint driver. Switch to the Driver tab, and select Disable device. Wait for a few minutes and enable the feature. Read: We couldn’t find a camera compatible with Windows Hello Face
What to do if Fingerprint Reader not working in Windows 11/10?
There’s nothing to worry about if Fingerprint reader not working in Windows 11/10. You can try these solutions to solve the problem. Read: Windows Biometric Service stopped working.
