This error occurs whenever the user tries to search for contacts. Since most conversations are picked up from saved contacts on Skype, this error could cause work stoppage.
Skype Unable to load directory results
The primary causes for the issue in the discussion are as follows: To troubleshoot this problem, proceed with the following troubleshooting sequentially: 1] Delete the shared.xml folder If the shared.xml folder goes corrupt, it could cause the problem. We could delete it to resolve the problem. Don’t worry; the file would rebuild itself. Press Win+R to open the Run window and type the command %appdata%\skype. Hit Enter to open the Skype application data folder. Locate the shared.xml file in this folder. The file could also be inside the Shared folder.
Restart the system. 2] Disable the Windows Defender Firewall temporarily The Windows Defender Firewall can prevent some legit functionalities in Skype and other application in Windows. We could disable the Windows Defender Firewall temporarily to isolate the issue. 3] Delete the cache folder for Skype The corrupt cache folder could prevent the Skype directory from loading. We could delete it as follows: Press Win + R to open the Run window and type the command %appdata% . Press Enter to open the AppData roaming folder. File the Skype folder and delete it. Restart the system and check if it helps in resolving your problem. 4] Re-install the Skype application In some cases, Skype’s files might be missing or corrupt. In such a situation, re-installing the Skype application could be helpful. Click on the Start button and then the gear-like symbol to open the Settings window. Go to Apps> Apps and permissions. Locate the Skype application. Right-click on it and select Uninstall.
Restart the system once the app has uninstalled. Hope it helps!
